We have been hard at work to raise the bar of hygiene and sanitation, as well as considering every step of your experience to ensure we meet your needs in a safe manner that is in accordance with government guidelines. You might notice some changes during your next visit as we have implemented the following new policies and procedures to further promote the health and safety of clients and staff.  

What we have committed to:
1. Each treatment room, common areas, and heavily touched areas such as door handles and light switches are disinfected immediately after each client. Medical grade disinfectant spray is used after each session. 

2. Installed the Ultraviolet (UV-C) Light Air Purification System, or Germicidal Light from Field Control’s Duo Whole House UV Light Air Purifier by Bill Howe to deliver clean and fresh air circulated throughout our HVAC system. Click here for more details regarding the system. Click here for more info on the effectiveness of UV sterilization. 

3. Operating only 60% of our facility to minimize gathering in waiting areas.  Each customer needs to wait outside if they arrive early. No walk-in customers.

4. Temporarily discontinued Couples Massage or other group massage offerings. Only you and your therapist will be in the private treatment room.  Hot Stones and TMJ services are not offered until further notice. 

5. Upgraded to auto-dispensing soap and hand sanitizers in lobby and bathrooms. Hand sanitizer is also available in each treatment room. Installed plexiglass at the front desk and upgraded our check out system to a touchless terminal. Apply Pay and Venmo Payment are also available.

6. Performing employee temperature screenings at the start of their shift to ensure our team is well and ready for your service.

7. Conducted 2-hour sanitation and hygiene standards training for our staff for smart and safe practices. 

8. All staff members will wear a mask during interaction with a client. 

We require our clients to do the following to ensure we comply with the government guidelines. We appreciate your understanding and support!
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  • Temperature check via a touchless thermometer prior to your service.  Clients with a temperature of 100.4 or higher must reschedule their appointment with no late cancel fee or penalty.
  • Verbal affirmation that you aren't sick or haven't been around anyone that has been sick
  • Wash your hands or use hand sanitizer before your service
  • Wear a face mask. Please bring your own mask and water if possible. 
  • Enjoy our one-on-one service provided in the comfort and safety of your private room.​

WHAT TO EXPECT ON YOUR NEXT VISIT 

To enjoy your experience to the fullest, we ask that guests be aware of the following standards and requests to help us ensure your safety and comfort as well as that of other clients and our employees.

BEFORE YOUR SESSION:
  • All clients must answer the following health screening questions at time of check in
    • Have you been asked to self-isolate or quarantine by a doctor or a local public health official in the last 14 days?
    • Have you experienced any cold or flu-like symptoms in the last 14 days (fever, cough, shortness of breath or other respiratory problem)?
    • Have you had close contact with or cared for someone diagnosed with COVID-19 within the last 14 days?
  • Clients may call us when they arrive and enter the lobby at least 5 minutes prior to their scheduled appointment time to complete their temperature check and health screening questionnaire.  
  • Clients are required to have their temperature taken via a touchless thermometer prior to their session. Clients with a temperature of 100.4 or higher must reschedule their appointment with no late cancel fee or penalty. (Massage Therapist  temperature will be taken at the start of their shift)
  • The entire room is disinfected, including table, bolster, face cradle, door handles, drawer handles, cabinets stools, and light switch
  • Room will be prepared with fresh sheets and disposable face cradle cover 
  • Massage therapists will wash their hands before going to the lobby to greet their guests 

DURING YOUR SESSION 
  • Massage therapists will wear a face mask.
  • For extra sanitation precautions, all blankets and robes have been removed from treatment rooms. Fresh blankets and robes are available upon request. 
  • We also removed the extra paddings on the face cradles so we can completely sanitize the face cradle using disinfectant spray after each session. If you need more padding for your face during the session, please ask your therapist for a fresh towel or extra cradle cover sheets.

AFTER EACH SESSION 
  • Complete sanitation procedures detailed above are performed after each client.

Reservation Policy

For groups reserving 3+ appointments, please call us to arrange reservation. Space is not guaranteed if you book online for a party of 3 or more people. A credit card deposit is required for reservation for a party of 3+ people. 

Late Arrival Policy
​Please be aware that parking can occasionally become difficult to find during lunch hours.
  • If you are not present for your scheduled session during the first 15 minutes (unless having telephoned us you might be late), it will be construed by us that you are a “no-show”, and that time slot will automatically become available for someone else.
  • Please note that should you arrive late for your treatment, your therapist may have to shorten the duration of your service so to not inconvenience other guests. Full rates would still apply in this instance.
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Cancellation Policy
  • You may cancel your appointment without charge up to 4 hours preceding your appointment. ​Cancellations within the 4-hour window will be charged 50% of the scheduled service price.
  • If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged full price for the scheduled service, and future service will be denied until payment is made.
  • ​For Groupon customers: in case of No Call and No show, we will redeem your voucher as payment for the scheduled service. We will charge 50% of the service if cancellation is made within 4-hour window, and future service will be denied until payment is made.